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Network

Search FAQ

  • How can Windows computer users access TNAS shared folders?

    There are some ways of Windows computer users to access TNAS shared folders:

    Method 1: Access through TNAS desktop application. Click File Manager and input user’s name and password to access TNAS shard folders. Users can choose to log in either as admin or other users.

    Method 2: Access through IP address. Double click My Computer on computer desktop, and directly input the IP address of TNAS such as 192.168.1.100 in the address bar, then input user’s name and password to access TNAS shared folders. Query of the IP address of TNAS is available through TNAS applicatione.

    Method 3: Access by creating a shortcut. For the purpose of easy access, users can create a shortcut for the TNAS shared folders. Operation method: Users can right click the blank space on desktop and select Create> Shortcut, and then input the IP address of TNAS such as 192.168.1.100 in the pop-up menu to finish shortcut creation. Later, users can access TNAS shared folders by double clicking the shortcut and inputting user’s name and password.

  • How can Mac computer users access TNAS shared folders?

    here are some ways of Windows computer users to access TNAS shared folders:

    Method 1: Access through TNAS desktop application. Click File Manager and input user’s name and password to access and manage TNAS shard folders. Users can choose to log in either as admin or other user identities.

    Method 2: Access through IP address. Click Go to> Connect to Server on the desktop of Mac computer, input the IP of afp://NAS or smb://NAS such as afp:// 192.168.1.100 or smb:// 192.168.1.100 in the server address and click connect. In the next menu, input user’s name and password to access the TNAS shared folders.

  • How to remotely access to TNAS mounted under secondary router?

    When TNAS is mounted under the secondary router or multi-level router, the subnet of each level router is different, which makes the address of TNAS cannot be recognized and users can not conduct remote access. The followings are setting ways of secondary routers.
    Step 1: Set up the primary router. Find DMZ project in the settings menu of primary router. Please enable DMZ Besides, input the IP address of the secondary router in the bar and click Save.
    Step 2: Set up the secondary router. Find and initiate DMZ in the settings menu of the secondary router. Please enable DMZ and input the IP address of TNAS in the bar and click Save.

  • How to access TNAS shared folders with FTP?

    Windows computer is taken as an example to introduce methods of how to access TNAS shared folders through FTP.
    Step 1: Enable FTP server function. Log in TOS as administrator, select Control Panel> Network Service> FTP Service and tick ‘Enable FTP Service’ and then click ‘Apply’.

    Step 2: Double click to open ‘My Computer’ on the computer, and input ftp://TNAS IP address in the address bar, such as ftp://192.168.1.100.

    Step 3: Input username and password in the next menu and access TNAS shared folders.

  • Why the TNAS device can’t get an internet IP, and no way to download any app’s in the Application Center?

    Please check if you are using the router from Vodafone Station. If yes, please refer to the links below to fix the problem.
    https://www.artifex.it/informatica/vodafone-station-2-e-server-linux-senza-gui-sblocco-del-reindirizzamento-iniziale-delle-pagine-web/
    http://vodafone.station/?page=dashboard_wizard.html&org_url=http%3a%2f%2fwww%2egoogle%2ecom&intercept_id=5&host_mac=6c:bf:b5:00:14:39

  • Why are there only 4 App’s in my TOS Applications Center? The other advertised App’s are missing?
    This is due to the NAS device is not connected to internet. Please check in TOS Control Panel – “Network Service” – “Network” – “Network Interface” and click the LAN to edit. Please ensure the Gateway and DNS of the NAS device are the same as those of your computer. 
  • Why is the IP address of TNAS displayed in TNAS PC application not in the same network segment as those of other devices in the network?

    The router may have not enabled the DHCP service. Please follow the TNAS PC application guide to manually change the IP address of TNAS to be within the same network segment as those of other devices.

  • Does TNAS support link aggration?

    Yes. If you purchase a TNAS with 2 or more network interfaces, you can set up link aggration.

  • How can I access the control panel of TNAS from my computer?

    If you are accessing on a local network, you can enter the IP address of TNAS in the browser address bar of your computer. You can use the TNAS PC desktop app to obtain the IP address of TNAS.

  • Can I connect to TNAS using Wi-Fi?

    Yes. However, additional USB Wi-Fi dongle is required, please purchase the specified model officially from the TerraMaster. 

  • Can I access TNAS using Telenet or SSH?

    Yes. Telenet and SSH access are off by default and you need to turn them on yourself.

  • If you want to copy files, use Windows Explorer and file manager in TOS, which copy speed?

    Windows Explorer uses the samba file service, which is faster. Use Windows Explorer.

  • Which way does TNAS connect to the network? Is it wired or wireless?

    TNAS connects to the network through a network cable by default. You can also add Wi-Fi dongle to use a wireless network. However, due to the limited bandwidth of the wireless network, it is recommended that you use a wired connection to TNAS for your better experience.

  • Does the device need to be connected directly to my router?

    Yes. Use a network cable to connect directly to your router.

  • How does the computer remotely login to TNAS?

    Computer remote login means that users use computer to log in and manage TNAS device in different place via internet. TNAS device must be connected with internet in order to realize remote access. There are two methods of remote login to TNAS of computer users: TNAS.online login and DDNS login:
    1. Remote login via TNAS.online. Administrator need to enable TNAS online remote access before using the function.
    To Set Up TNAS.online:
    1.Go to TOS Desktop> Remote Access> TNAS.online;
    2.Check "Enable TNAS.online remote access";
    3.Register a "TNAS ID" and remember your TNAS ID. TNAS ID is the unique ID bound to your TNAS device. If the ID you entered is already in use, please try another one;
    4.Click "Apply". To use TNAS.online on either a Windows or a Mac computer, please enter TNAS.online/TNAS ID in the browser address bar, if your TNAS ID is Jack2010, please enter "TNAS.online/Jack2010".
    2.Remote login through DDNS. DDNS is the abbreviation of Dynamic Domain Name Server. DDNS should be set and used according to the following steps: The following are DDNS setting and the use steps
    1.Go to TOS Desktop> Remote Access> DDNS;
    2.Check "Enable DDNS";
    3.Select a DDNS server;
    4.Please fill in the information obtained when registering the DDNS service;
    5.Click "Apply";
    6.When the TNAS setup menu indicates "Connected", DDNS has been successful set up.
    To Use DDNS for Remote Access (Windows and Mac computers apply):
    1.Please enter the domain name and port number (given by your DDNS provider) into your browser's address bar, then hit "Enter";
    2.Enter your TNAS username and password, then click "Login".

  • How to enable TNAS.online remote access permission to for users?

    Administrator (admin) does not have privileges to allow or deny users remote access to TNAS. All users including Admin could remotely access TNAS via TNAS online when TNAS online is enabled. Admin could only set the permissions (as read only, read and write , deny) for users to access different shared file folders.

  • Can D2-310/D4-310/D4-300/D5-300 connect to my router and can I access it through the Wi-Fi?
    Yes, if your router supports the function.
  • Why is transfer speed slow on D2-310/D4-310/D4-300/D5-300?

    Please check the following:
    1.How’s the transfer speed of hard drives? SATA I (1.5Gbps), SATA II (3Gbps), SATA III (6Gbps)?
    2.What is the partition format of the hard drives installed on the TerraMaster device? NTFS is fastest; FAT32 the 2nd, while exFAT is the slowest.
    3.What is the partition format of the hard drives in the computer? NTFS is fastest; FAT32 the 2nd, while exFAT is the slowest.
    4.What is the interface type of the USB port which connects the TerraMaster device and the computer? Is it USB2.0, USB3.0 or USB3.1?
    5.The transfer speed also has something to do with the RAID mode. RAID 0 or RAID 10 is fast, while RAID 1, RAID 5, SINGLE Disk and CLONE are slower.

  • Why is the speed of data copying so slow when running TerraMaster DAS on a computer with Windows 10 OS?

    The reason may be the lack of compatibility between the USB drive program on Windows 10 and the computer's USB hardware, causing data copying to be slow or become disrupted. The USB hardware drive program should be updated.

  • What is TNAS?
    TNAS is TerraMaster NAS products collectively.