system Configuration

TNAS can install 2.5 inch SATA hard drive, 3.5inch desktop SATA hard drive or 2.5 inch SSD. Since TNAS is kind of storage device that needs to work long hours, even work for 24 hours a day and seven days per week, so not all kinds of hard drives are suitable for TNAS because of high demand on hard drive, it is recommended to use dedicated NAS hard drive. Please visit the official website of TerraMaster to read the contents of Hard drive Compatibility to select a proper hard drive for TNAS.

TNAS is running a TOS system developed by TerraMaster and is not compatible with other systems. It is not recommended that you install other operating systems in TNAS, otherwise warranty service will fail and technical support will not be available.

Newly purchased TNAS products cannot be used until completion of initialization. Please visit the official website of TerraMaster, and then click Installation Guide and finish the initialization of the product in accordance with guidelines on the page.

Please kindly note:
1. TNAS can install 2.5 inch SATA hard drive, 3.5 inch desktop SATA hard drive or 2.5 inch SSD. Please refer to Hard drive Compatibility on the official website of TerraMaster for suitable installation of hard drive brands and models.

2. If there are not any TNAS devices showing up in the TNAS desktop application menu, please refer to FAQ for troubleshooting.

3. Input Administrator user name and password on the TOS login page, and the administrator user name is admin and the initial password is admin as well. Administrator name can not be changed but the initial password can be changed. Please be sure to remember the new password.

4.For uninitialized TNAS, the system will automatically enter the initialization guide page when you first login TOS. Please finish the initialization in accordance with the guidelines on the page.

5.Initialization will remove data on the hard drive, so please back up important data.

6. System initialization will take ten minutes, please wait; after initialization, the page will refresh automatically to TOS login page. If the page does not refresh automatically, please close the page and use TNAS desktop application to search for TNAS again, and then click TOS Login in TNAS application menu.

7. After TNAS is initialized, the hard drive will format itself automatically and create RAID.

If the TNAS device cannot be found through search in TNAS desktop application, the device will not start initialization and is still unavailable. The following are common reasons why TNAS desktop application cannot search for TNAS and the relevant countermeasures:

Reason 1: TNAS desktop application version is outdated.

Solution: Update TNAS application to the latest version. Please visit the Download Center on the official website of TerraMaster to download the latest TNAS desktop application based on the product models of TerraMaster. And search again after installing TNAS desktop application.

Reason 2: TNAS is not well connected with the network:

Solution: Please check if the connectin with TNAS and the indicator of the router or Switch port is normal; if not, it indicates that TNAS device is not connected to network. Please change a network port or try again after replacing a network cable.

Reason 3: Hard drive inside TNAS device may be damaged or the hard drive fails to communicate with TNAS normally.

Solution: The indicator light should be pink or blue when the hard drive works normally. Please check the hard drive indicator of TNAS and if it is red, it means that the hard drive fails to start. Please pull out the hard drive that shows red light, reinsert into the slot, and then restart TNAS. After restarting, please replace a new hard drive and try again if TNAS still cannot be searched by TNAS application;

Reason 4: TNAS and the computer are not on the same network;

Solution: if TNAS and the computer are not on the same network, TNAS desktop application will be unable to search for TNAS device. Please connect TNAS and computer within the same network.

Reason 5: The computer opens firewall;

Solution: Please remove TNAS from the firewall stop list.

Reason 6: 2 or more network cards are used on the computer;

Solution: Several network cards on one computer will lead to conflict and make TNAS fail to communicate with the computer. In this case, please turn off other network cards and keep the network card being used.

TNAS has multiple models that can be divided into 1 bay, 2 bays, 4 bays, 5 bays and 8 bays in accordance with the maximum number of hard drives loaded. Number of installed hard drives can be determinated based on actual needs of users, and TNAS can be used normally as long as users install at least 1 hard drive. Number of hard drives installed by users can be less than the maximum bay, and can be added later. However, for users who need to use RAID function, RAID should be recreated when adding hard drives. This operation will delete original data on the hard drives, so users need take notice of backup data with caution.

Users can acquire the latest version of the TOS software through two ways: manual update, or online update.

Manual download: There is a Download Center in the official website of TerraMaster, where users can download TOS software packages. After finishing download TOS software, users need to log in TOS as administrator, then click Control Panel > General Setting > Update & Recovery > Software Update, then click Browse to select the update package downloaded, and click Manual Update to finish software update.

Online update: As TNAS system has the online update function, when a new version software is released, users will be promted and users can complete it following the guide as long as they select Online Update. Users just need to select online update and then download and install the new software as instructed. Or, users can log in TOS as administrator, then click Control Panel > General Settings >Update & Recovery＞ Software Update and click Online Update to finish software update.

If users find that the transmission speed (reading/writing) of TNAS is far lower than the official test values, it indicates that the TNAS device or network connection has abnormal situation. Please exclude exception one by one according to the instructions below:
1.The computer uses wireless network. The transmission speed will be greatly reduced if computer users use wireless network for data transmission. To ensure a sufficient transmission speed, we recommed using a wired network.
2.Hard drive failure. Data transmission speed will be affected when the hard drive within TNAS fails.
3.Network failure. Please check if the network connection to the network cable, router or Switch port is normal.
4.Computer failure. If the computer invaded by viruses or the computer network card fails, data transmission speed will be affected.

Framework is required for installing TNAS PC application on Windows operating system. An installation failure of TNAS PC application will occur if no framework is found in the Windows operating system. In this case, please install framework 4.5 or higher version before installing TNAS PC application.TNAS PC only supports Win 7 OS or later version.

Reason 1: TNAS device is not within the same network as the computer. Please make sure TNAS is in the same network as the computer.
Reason 2: Firewall has been enabled on the computer. Please close the firewall and try again.
Reason 3: Two or more network cards may be in use. Please use only one and disable the other ones.
Reason 4: A system file exists in the hard disk which led to failure of the normal start of TNAS. Please pull out all hard disks, insert them again two minutes after rebooting TNAS, and try again.
Reason 5: A VPN service is enabled in your computer. Please disable VPN service and try again.

TNAS software may be incompatible with your browser, please try another browser.

The hard disk may be defective. In this case, please pull out all hard disks, repair the defective hard disk or replace it with a new one, and insert all hard disks two minutes after rebooting the TNAS. Then try to carry out initialization again.

Please check your junk mail. The email with the verification code may also have been blocked by your POP server. Please try again using a different email address. If you are still unable to receive the verification code, you may skip to the next step.

No! Newly purchased TNAS cannot be used prior to the completion of initialization, which include the followings:
1. Install the hard drive (in case that the hard drive is not installed in your purchased TNAS).
2. Download and install TNAS desktop application.
3. Update TOS software.
4. Creat RAID and format it
TNAS is ready to be used after above steps are completed.

Yes. When TNAS is not in use for 30 minutes, the hard drive goes into hibernation mode and the system goes into power-saving mode, but this feature requires you to set it up yourself in the Control Panel.

It's wrong to install TOS system separately for each hard drive. If you want to add a new hard drive, please insert it into the device when the device is powered on, and then go to TOS control panel > Storage Manager >RAID, and click Create, it could be used after RAID is created. TOS system will be installed to the new hard drive automatically. It will lead to RAID rename when installing TOS system separately for each hard drive, and only one hard drive's data could be shown with all hard drives inserted . In this case, please do the following steps:
1. Backup data: power off the device, insert any one of the hard drive and power the device on to backup the data
2. Delete the RAID: go to TOS Control Panel>Storage Manager > RAID, select RAID Volume #1 and click Delete
3. Create RAID: power the device off, and insert all the hard drives, then power it on, and go to TOS Control Panel>Storage Manager > RAID, and click Create. It will work properly after the RAID is created.

It has not actually stopped, but there are many setup projects which take some time. Please wait patiently.

It’s mainly the reason that Windows Defender Firewall has blocked the TNAS PC program. Please click “Allow access” when the following window prompts you that Windows Defender Firewall has blocked some features of TNAS PC. Otherwise TNAS PC could not find any device.

In case that “Cancel” was mistakenly clicked, please go to Windows Control Panel > Windows Defender Firewall > advanced settings > Inbound Rules, find TNAS PC, delete the rule for it and restart it. It will ask you to choose again, and click “Allow access” this time.

No! Newly purchased TNAS cannot be used prior to the completion of initialization, which include the followings:

1. Install the hard drive (in case that the hard drive is not installed in your purchased TNAS).
2. Download and install TNAS desktop application.
3.Update TOS software.
4. Creat RAID and format it

TNAS is ready to be used after above steps are completed.

Yes, only when the hard drive is in ExFAT format. A hard drive in ExFAT format easily fails to read and write during abnormal operations. For example, you pull out the USB cable, remove the hard drive, and shut down the power suddenly before the product is ejected properly from the computer, and thus the hard drive may make an error where it can read but not write. Therefore, we do not recommend using ExFAT format. In order to avoid damage to the hard drive or loss of data when using ExFAT format, please be prudent in your operation to make sure RAID storage devices eject normally from the computer before you remove the USB cable and hard drive and shut down the power. If the above scenario happens, please try to reboot the device.

The hard drive can read but not write in Mac computers when it is formatted into NTFS.

SINGLE Disk: Each hard drive is separate and they display separately in the computer without any correlation between each other.
JBOD: All hard drives are combined into a linear disk (just a bunch of disks), and one disk space is displayed in the computer.

Please check the following:
1.How’s the transfer speed of hard drives? SATA I (1.5Gbps), SATA II (3Gbps), SATA III (6Gbps)?
2.What is the partition format of the hard drives installed on the TerraMaster device? NTFS is fastest; FAT32 the 2nd, while exFAT is the slowest.
3.What is the partition format of the hard drives in the computer? NTFS is fastest; FAT32 the 2nd, while exFAT is the slowest.
4.What is the interface type of the USB port which connects the TerraMaster device and the computer? Is it USB2.0, USB3.0 or USB3.1?
5.The transfer speed also has something to do with the RAID mode. RAID 0 or RAID 10 is fast, while RAID 1, RAID 5, SINGLE Disk and CLONE are slower.

The D5-300C has the RAID controller to control the RAID for HDD’s in tray 1 and 2. If these two HDD’s were created RAID by 3rd party software, the RAID controller would be incompatible with the one D5-300C already has. And as there is no RAID controller for the HDD’s in tray 3, 4 and 5, these three HDD’s are supported to use 3rd party software to create RAID.

The source of the problem is the selection of the MBR partition for initialising the hard drive, as this can support a capacity no greater than 2TB. The GPT partition should be selected for hard drives larger than 2TB.

1. The RAID Manager should be downloaded and installed on the computer from the TerraMaster official website;
2. D5-300 should be connected to the computer and started up;
3. The RAID Manager should be run on the computer, deleting the current RAID of D5-300 and creating a new RAID 5;
4. Following creation of RAID, the computer's "disk management" will show an unallocated new disk, which should be initialised and formatted to enable its use (see the instruction manual for Mac computer initialisation)

The answer is no, because the D5-300 storage device is exclusively meant for RAID 5, meaning that it is possible to creat just one set. RAID failure may occur if multiple RAID sets are created, leading to loss of hard drive data. Current arrays must be deleted before creating new ones, if hard drives need to be added or removed from the current RAID. Data should be backed-up prior to array deletion as this may cause hard drive data to be lost.

Yes. If there is no operation within 30 minutes, D2-310/D4-310 will automatically enter hard drive dormancy.

Yes.

Yes. But your game needs to support storage to networked storage devices.

Yes.

No, you don't have to. You can configure the drives as single disk or JBOD mode.

It is very simple. TerraMaster provides users with very clear and quick installation instructions that can be followed in just a few minutes. TerraMaster also provides assistive software to help users use TNAS more easily.

The device itself is very quiet, but the hard drive is noisy to work with. If you have a high demand for noise, it is recommended that you use a hard drive with low noise, such as a Seagate Wolf Drive.

TNAS is a networked storage device that cannot output content directly to a computer or TV. If you need to view content in TNAS, your computer or TV needs to be connected to TNAS over the network.

TNAS uses software arrays. Almost all enterprise-class NAS use software arrays that work perfectly and you don't have to worry about it.

It has not actually stopped, but there are many setup projects which take some time. Please wait patiently.

Yes. You do not need to fully fill the hard drives, you can add the hard drives in the future according to your demand and the data will not be affected.

TNAS's Jumbo Frames use an adaptive configuration with values ranging from 1500 to 9000 bytes.

Yes.

Yes, TNAS's operating system, TOS, is kept up to date.

Please download and install TNAS PC Desktop APP. TNAS PC will help you find the IP address of TNAS.

First, turn off TNAS, remove all hard drives from TNAS, and then power on. Use the TNAS PC client software to search for TNAS devices, click "Login", insert the hard drive when the screen says "No hard drive detected.", and then follow the prompts to complete the remaining steps.

Yes. You can download the Android version of the TNAS mobile app from TerraMaster official website, google play, or the iOS version from Apple's app store.

You can only use a network interface to transfer data.

TNAS uses the EXT 4 or Btrfs file system, please check the official specifications before purchasing.

Yes. TNAS has full rights management, you can set access permissions for users, user groups, and shared folders.

If you do not need remote access to TNAS or backup data to the cloud, your TNAS is not connected to the Internet. When you need to update the TOS software, you need to use manual update, can not choose online update. 

It is recommended that when you upgrade the hard disk firmware, remove the hard disk from TNAS and plug it back into TNAS after the upgrade is complete. 

AC 100~240V。 

TNAS storage space is rendered as shared folder, not as drive, so you can't see multiple hard drives at the same time in Windows File Browser. 

Log in to TOS as an administrator and turn it off by clicking the buzzer button in the upper right corner of the TOS desktop.

Yes, but you need to buy a model with 4 or more bays.

No. TNAS does not support virtual machines for the time being.

There are some ways of Windows computer users to access TNAS shared folders:
Method 1: Access through TNAS desktop application. Click File Manager and input user’s name and password to access and manage TNAS shard folders. Users can choose to log in either as admin or other user identities.
Method 2: Access through IP address. Click Go to> Connect to Server on the desktop of Mac computer, input the IP of afp://NAS or smb://NAS such as afp:// 192.168.1.100 or smb:// 192.168.1.100 in the server address and click connect. In the next menu, input user’s name and password to access the TNAS shared folders.

TNAS has two series of models, one is installed with hard drive and the other is not, therefore note that users need pay attention to select when purchasing. TNAS installed with hard drive can be used after initialization and if the TNAS is not installed hard drive, the users are required to buy hard drive and install it by themselves, and then initialize TNAS. TNAS is a kind of storage device that needs to work long hours, and it demands higher requirment for hard drives; please visit the official website of TerraMaster to read the contents of Hard drive Compatibility to select a proper hard drive for TNAS.

TNAS can install 2.5 inch SATA hard drive, 3.5inch desktop SATA hard drive or 2.5 inch SSD. Since TNAS is kind of storage device that needs to work long hours, even work for 24 hours a day and seven days per week, so not all kinds of hard drives are suitable for TNAS because of high demand on hard drive and. Improper hard drive may lead to data lost and even unusable product case. At present, the desktop hard drive in the market includes the following categories:

Desktop hard drive: desktop hard drive is designed for installing desktop computer with one hard drive. Desktop hard drive is relatively affortable that have no vibration protection and error correction capability, which is more prone to damage or loss of data on RAID. As a result, we do not recommend using desktop hard drive in TNAS.

Enterprise hard drive: enterprise hard drive is frequently produced with more advanced technology and excellent components to provide better performance, POH, MTBF, vibration protection and error correction capability. Enterprise hard drives apply to large amounts of data reading and transmission. It indicates that enterprise hard drive is more applicable to enterprise with large number of employees to access files, data servers or virtual storage systems at the same time. Enterprise hard drive is suitable for use in TNAS but it costs higer.

NAS hard drive: it is specially designed for NAS storage system. Compared with desktop hard drive, NAS hard drive has better durability, more balanced performance and power consumption. Compared with enterprise hard drive, NAS hard drive is more affordable, and is ideal for NAS users.

Surveillance hard drive: In order to meet the demand of all-weather long vedio, surveillance hard drive is ideal for sequential writes but it has low random-access performance. We do not recommend using it for users without demand of surveillance vedio.

Please visit the official website of TerraMaster to read the contents of Hard drive Compatibility to select a proper hard drive for TNAS.